Support Center

To install PandaForms, visit the Shopify App Store, search for "PandaForms," and click "Add app." Follow the installation wizard to grant necessary permissions. The installation takes less than 2 minutes, and you can start creating forms immediately.

Yes! PandaForms offers extensive customization options including colors, fonts, layouts, and styles. You can match your forms to your brand's visual identity. Pro and Enterprise plans include custom branding options for white-label solutions.

The Free plan includes 1 form with 10 submissions per month. The Pro plan offers unlimited forms and submissions. Enterprise customers get unlimited everything plus additional features like API access and custom integrations.

Absolutely. All form submissions are encrypted using industry-standard SSL/TLS encryption. We comply with Shopify's security requirements and GDPR data protection standards. Your data is stored securely and never shared with third parties.

Yes, you can export all form submissions as CSV files. Pro users also get access to advanced analytics and integration options with popular third-party tools like Google Sheets, Slack, and Zapier.

After creating a form, click "Publish" and choose your embedding method: as a page, a popup, or embedded in any template. We provide a simple shortcode that you can paste anywhere in your Shopify theme.

We accept all major credit cards through Shopify's billing system. Payments are processed securely through Shopify, and you can manage your subscription directly from your Shopify admin panel.

Yes, you can cancel your PandaForms subscription at any time from your Shopify admin. There are no cancellation fees, and you'll continue to have access until the end of your billing period.

We offer a 14-day free trial so you can explore all features risk-free. If you encounter any issues, please contact our support team. Refunds are handled on a case-by-case basis through Shopify's billing system.

All plans include email support with a 24-hour response time. Pro and Enterprise plans include priority support with faster response times. Enterprise customers also get access to dedicated account managers and custom implementation assistance.