Our Commitment to Your Privacy
At PandaForms, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify app. Please read this policy carefully.
Information We Collect
1. Information Provided by You
We collect information that you voluntarily provide to us when you:
- Install and configure the PandaForms app
- Create and customize forms for your Shopify store
- Submit support requests or communicate with us
- Respond to our surveys or questionnaires
2. Shopify Store Information
As a Shopify app, we have access to certain store data through Shopify's API. This includes:
- Store name, domain, and basic configuration
- Product and collection information (for form customization)
- Customer data that you choose to collect through forms
- Order information when linked to form submissions
3. Automatically Collected Information
We may automatically collect certain technical information, including:
- IP address and device information
- Browser type and operating system
- App usage patterns and statistics
- Form submission data and analytics
How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve the PandaForms app and its features
- Form Processing: To process, store, and manage form submissions made through your store
- Communication: To send you important notices, updates, and support responses
- Analytics: To analyze usage patterns and improve our services
- Security: To detect, prevent, and address technical issues and fraudulent activity
- Compliance: To comply with legal obligations and Shopify's requirements
Data Storage and Security
We implement appropriate technical and organizational measures to protect your information:
- All data is encrypted in transit using HTTPS/TLS
- Form submissions are stored securely using industry-standard encryption
- We regularly review and update our security practices
- Access to personal data is restricted to authorized personnel only
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you uninstall our app:
- Form submission data is retained according to your app settings
- Account and configuration data is deleted within 30 days
- You may request immediate deletion by contacting our support team
Third-Party Services
We may use third-party services to help operate our business, including:
- Shopify: For app hosting and authentication services
- Analytics Providers: To analyze app performance and usage
- Email Services: To send notifications and communications
Your Rights and Choices
You have certain rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Export: Request export of your data in a portable format
- Objection: Object to certain processing activities
To exercise these rights, please contact us at 92-3135181766.661@zohomail.com
Children's Privacy
PandaForms is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new policy on our website
- Sending you an in-app notification
- Emailing you at your registered address
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: 92-3135181766.661@zohomail.com
- Phone: +92 313 5181766
- Website: pandaforms.com
Need Help?
Our support team is here to assist you with any privacy-related questions.